Axis US Store LLC – Return & Refund Policy
What is your return policy?
Our return policy allows returns within 30 days of purchase for a full refund or exchange.
How to initiate a return?
To initiate a return, please contact our customer service team via email or phone for instructions and a return authorization.
Are there any exceptions?
Yes, certain items such as clearance or personalized products may not be eligible for return. Please check our policy for details.
How long does processing take?
Processing returns typically takes 5-7 business days once we receive the returned item.
Can I exchange items?
Yes, exchanges are allowed within the same timeframe as returns. Please follow the return process for exchanges.
What if my item is damaged?
If your item is damaged, please contact us immediately with photos and details for a replacement or refund.
What is Our Return Policy?
We accept returns for both defective and non-defective products within 30 days of purchase for a full refund or exchange.
How to Initiate a Return
Contact our Customer Service Team via email or phone before sending any items back.
Request a Return Authorization (RA) number.
Follow the instructions provided for packaging and shipping your return.
📧 Email: support@axisusstorellc.com
📞 Phone: +1 (XXX) XXX-XXXX
Return Conditions
To be eligible for a return:
The item must be in its original condition – unworn, unused, with tags, and in the original packaging.
Include proof of purchase (receipt or order confirmation).
Returns must be initiated within 30 days of receiving your order.
Exceptions:
Clearance items
Personalized or custom-made products
These items are non-returnable unless defective.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
Contact us immediately with photos and order details.
We will arrange a replacement or a full refund at no cost to you.
Exchanges
We accept exchanges within the same 30-day window as returns.
To exchange an item:
Follow the return process above.
Once approved, place a new order for your desired item.
Refund Processing
Refunds are issued to the original payment method.
Processing time: 5–7 business days after we receive and inspect the returned item.
Your bank or credit card company may take additional time to post the refund.
Restocking Fee
We do not charge a restocking fee.
Axis US Store LLC – Terms & Conditions
These Terms & Conditions govern your use of Axis US Store LLC’s website. By accessing our site, you agree to comply with these terms.
Cookies
Our website uses cookies to improve your browsing experience. Some cookies are essential for the site to function; others help us analyze usage and improve services. By using our website, you agree to our cookie policy.
License
Unless otherwise stated, Axis US Store LLC owns all intellectual property on this site. You may not copy, republish, or redistribute our content without permission.
User Comments
We are not responsible for comments posted by users. We reserve the right to remove any comments that are offensive, inappropriate, or violate these terms.
Hyperlinking to Our Content
Approved organizations (such as government agencies, news organizations, and search engines) may link to our site without prior written approval, provided the link is not misleading and fits within the context of the linking party’s site.
Content Liability
We are not responsible for any content appearing on third-party websites linked to our site.
Reservation of Rights
We reserve the right to update these terms at any time. Continued use of our site indicates acceptance of changes.
Disclaimer
The information on our website is provided “as is” without warranties of any kind. We are not liable for any loss or damage arising from the use of our website or products.
Contact Information
Company Name: Axis US Store LLC
Address: 34 Magnolia Ave, Smyrna, DE 19977, United States
Phone: +1 (XXX) XXX-XXXX
Email: support@axisusstorellc.com
Customer Service Hours: Mon–Fri / 10:00 AM – 8:00 PM (EST)
Return Policy Overview
Return Policy Info
Easily access our return policy to ensure a smooth shopping experience for all customers.
The return policy is clear and easy to understand, making shopping here a stress-free experience.
Alex T.
I appreciate the straightforward return policy; it gives me confidence when purchasing products from this store.
Jamie L.
★★★★★
★★★★★
Contact Us for Returns
Reach out to us for any inquiries regarding our return policy. We're here to assist you with your product returns.
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